Service Manager (Ag)

Essential Duties and Responsibilities

• Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
• Maintains a high level of customer satisfaction.
• Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
• Develops business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Maintains a safe, clean, neat and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Resolves customer disputes to ensure fair value for the customer and company.
• Reviews work orders and ensures timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly reviews JHA’s, reviews company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes vision, mission, and values of BMC.

Supervisory Duties

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications

• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail and organizational skills
• Able and willing to work flexible hours
• Mechanical experience with the product lines we represent preferred
• Completion of Lead Yourself for internal candidates is preferred
• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Must possess a clean driving record

Benefits

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization