Service Manager

About the role

Relocation to Nantucket, MA is required for this position, and housing is available. The Service Manager is responsible for running an efficient and profitable service department, operating at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Responsibilities

• Ensure customers have a world-class experience at every step along their ownership journey.
• Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Ensure the service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on progress.

What we offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Competitive compensation with uncapped earning potential through a commission-based pay structure.
• Comprehensive benefits program, including health care options (medical, dental and vision) and a 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership with at least two years of automotive retail service management experience.