Service Manager, AG

About the role

An experienced, safety-minded leader is needed to manage the AG Service Department. Duties include leading operations to ensure safety, efficiency, and productivity, managing a diverse workforce, assisting customers and technicians, overseeing technician performance, promoting safety, and performing other tasks as assigned.

Responsibilities

• Manage shop personnel and provide leadership to ensure safe, efficient, and productive operations.
• Maintain high levels of customer satisfaction by demonstrating strong customer communication skills.
• Aid customers and technicians with repairs, defining work scopes, and assisting with quoting, opening, closing, and invoicing work orders.
• Oversee technician productivity and performance, conducting annual reviews, and administering disciplinary action when necessary.
• Promote safety in the workplace and lead technical and professional development initiatives.
• Perform other duties as assigned.

Requirements

• Two to four-year college degree in business or two years of previous service supervisory experience.
• Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
• Preferred knowledge of AGCO and Lexion Equipment and Technical Training.
• Ability to express ideas and influence others positively to achieve long-term goals.
• Proficient in writing professional business communications via email or letter.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and willing to work some Saturdays.
• Physical ability to lift 75 lbs.
• Computer literacy with proficiency in Microsoft, Excel, Word, and Outlook.
• Valid driver's license with a clean driving record, including no more than 2 minor violations within the past 3 years and no major violations within the past 5 years.

Qualifications

The ideal candidate should be flexible to work varying schedules and hours as needed, and may occasionally require local travel.

Skills

• Strong leadership and communication skills.
• Ability to manage a diverse workforce.
• Knowledge of AGCO and Lexion Equipment and Technical Training.
• Proficiency in computer software.
• Ability to lift 75 lbs.
• Positive influence and customer service skills.

Benefits

Altorfer offers competitive pay, excellent benefits, and a collaborative, family-valued culture. Long tenure and a remarkable team of people contribute to the success of the company.

Pay

Details on pay are not specified in the job posting.

Schedule

The schedule is 8:00 AM - 5:00 PM Monday through Friday, with rotating Saturdays.