Service and Installation Engineer

About the Role

In this role as our Service and Installation Engineer supporting the Tesla Facility and other automotive plants in the Austin, Texas area, you will support the installation of robots and robotic systems by providing technical assistance for our wide-ranging customer base. This includes setup, troubleshooting, and repairing of robots and peripheral devices. You will manage installation, startup, and debugging of the system/unit, which will require travel to various customer locations. You’ll rely on your technical expertise to successfully troubleshoot hardware, electrical, and software issues.

Responsibilities

• Support the installation through buyoff, customer acceptance, and production support
• Provide timely reports that include progress, issues, status updates, and on-site planning
• Provide prompt, professional, and courteous solutions to customer problems
• Track and report on issues and their resolution
• Provide cross-functional support to various departments, including project management, process engineering, controls, and software engineering
• Develop and conduct informal on-site system training
• Assist in overall process improvement, robot installation issue analysis, and resolution
• Assist in optimizing and programming various Bodyshop applications
• Provide executing team part numbers for FANUC deliverables that need to be ordered
• Read electrical and mechanical prints

Requirements

• High School Diploma or GED (Required)
• 2+ years of industry experience (e.g., automation, manufacturing)
• Mechanical, electrical, pneumatic, and programming debug experience
• Experience with teardown and repair of cell automation equipment
• Must be able to lift 50 lbs.
• Ability to perform intricate repairs on mechanical and electrical items

Preferred Qualifications

• Associate’s degree in Engineering, Robotics, Electrical Engineering, or equivalent experience in automation
• 6+ years of automation experience
• Experience with teardown and repair of cell automation equipment

Pay

The pay range for this position is $85,000 - $135,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing. A compensation package offered to a successful applicant will ultimately be determined by consideration of factors such as geographic location, educational attainment, and level of experience.