Service Installation Specialist

Job Summary

The primary duties of the Service Installation Specialist is to be a SME in managed service installations and assisting with on-site troubleshooting. The SI Specialist will also utilize its technical knowledge and skills to assist with cases and escalations to resolve customer issues. This role is part of the Atlanta based installation support group that operates Mon – Fri. The position normally works during business hours but may occasionally include overnight and weekend shifts.

Responsibilities

• Lead the on-site installation process performed by field technician and document results
• Perform basic to advanced network troubleshooting of onsite equipment for end-users and enterprise customers
• Document, update, and maintain installation results in support cases in the ticketing and knowledgebase systems
• Aid with equipment testing and configuration

Qualifications

• High school diploma mandatory
• Basic networking skills (TCP/IP, DHCP, ICMP, TCP/UDP, telnet, SSH, LAN/WAN, NAT, Wi-Fi, Ethernet)
• Excellent written documentation skills
• Ability to work in 24x7x365 fast paced environment
• Self-motivated and works well with team members
• Excellent critical thinking and problem-solving skills
• Detail oriented and proficient typing and documenting results
• Proficiency with MS office (Excel, Word, Outlook)

Benefits

This role is part of the Atlanta based installation support group that operates Mon – Fri. The position normally works during business hours but may occasionally include overnight and weekend shifts.