Service Analytics/Contracts Manager

Key Duties And Responsibilities

• Develop and maintain dashboards and reporting across service KPIs
• Identify trends, repeat failures, and high-frequency service issues
• Ensure the timely recognition/Reporting of US, DR & mCT Service revenue and capture rates
• Facilitate through reporting, analysis, sales order development and auditing, and process improvement the timely completion of billable service orders.
• Manage allocations

Service Contracting Team

• Oversee the full lifecycle of service contracts
• Contract creation, set up, activation, and renewal
• Ensure compliance with internal policies and service offerings
• Accurate contract setup, standardization and administration
• Drive contract revenue growth and improve contract capture and renewal rates
• Partner with Sales and Service teams to identify contract opportunities

Process Improvement & Quality

• Develop, document, and maintain service processes and procedures (Arena or equivalent)
• Ensure compliance with FDA and internal quality requirements
• Support audit readiness and corrective action (CAPA) initiatives
• Research, review, and analyze the effectiveness and efficiency of existing processes and tools and develop strategies for enhancing or further leveraging these processes and tools

Systems & Tools

• Optimize Salesforce and GISS reporting and improve data accuracy

Qualifications and Requirements

• BS in Mechanical Engineering strongly preferred
• 10+ years of experience in manufacturing engineering, mechanical design, or value engineering required
• Strong understanding of CNC machining, sheet metal, sand castings, and associated tooling constraints
• 3+ years of experience with SolidWorks required; proficient in part modeling, assembly constraints, and detailed drawings
• Experience preparing ECOs in PLM system (i.e. Arena)
• Familiarity with Six Sigma, VAVE methodologies, or Root Cause Analysis are a bonus
• Experience with complex medical devices is preferred
• Computer & Analytic Skills

Physical Requirements

• Occasionally lift and /or move up to 25 pounds
• Frequently required to sit; use hands to finger, handle, or feel; reach with hands; and talk or hear
• Must be able to sit for long periods of time

Benefits

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.