Service Advisor Trainee

What we offer

• Comprehensive Health, Dental, and Vision insurance
• Supplemental benefits including Short-Term & Long-Term Disability, Cancer, Accident, and Life Insurance
• 401(k) with 100% company match up to 6%
• Gym membership discounts with LifeTime Fitness & Carbon Performance
• 32 hours of paid Volunteer Time Off — because giving back matters
• 40 hours of PTO after 90 days of employment

Responsibilities

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer receives the best service experience
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Reinforce company policies and adhere to company standards

Qualifications

• Organized and friendly personality
• Great time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Clean driving record and valid driver's license