Service Advisor Trainee

About

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. Located in Houston, Rosenberg, San Benito, Harlingen, and San Antonio, the company represents Honda, Mitsubishi, Nissan, Chevrolet, Chrysler, Dodge, Jeep, and Subaru. Founded by Frank Gillman, the company emphasizes customer loyalty and satisfaction, principles that continue to guide the business today.

Responsibilities

• Greeting customers as they arrive and checking them in with digital tablets
• Providing accurate repair/maintenance estimates on the work they request at check-in
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick-up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns
• Maintaining customer satisfaction
• Delivering and checking out completed customer invoices

Qualifications

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable