Service Advisor - Kia

Location: Fish Brothers Kia, Swindon. Closing date: 27/09/2026.

About the role

At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we’re looking for the next person to join our journey. Our Kia dealership has an opportunity for an experienced Service Advisor to join them and work within their busy and successful Service Department.

Responsibilities

• Main point of contact for service customers.
• Call customers in advance of their visit.
• On arrival, take them through all necessary paperwork, ensuring technical terms are explained clearly.
• Set expectations with the customer and keep them updated throughout the repair of their vehicle.
• Take payment when work is complete.
• Sell any additional products that may be of benefit to the customer, which can include retention products.

Requirements

• Exceptional interpersonal skills and ability to communicate effectively with both customers and colleagues.
• Effective time management and organisational skills to ensure bookings and servicing are carried out efficiently.
• Desire to take control of own earning potential with the ability to sell additional products and services to customers.
• Previous experience in an automotive customer service role is essential.

Benefits

• 23 – 27 days holiday plus bank holidays
• Birthday leave
• Enhanced maternity and paternity pay
• Life assurance
• Pension contribution matching
• Health cash plan
• Referral bonuses
• Salary sacrifice nursery scheme
• Cycle to work scheme

Pay

Salary £29,742.00 with a potential OTE of £33,000 depending on experience.

Schedule

45 hours per week, Monday to Friday 8 am–6 pm, with Saturday mornings worked on a rota basis and paid as overtime.