Kia Service Advisor

About Us

At Krause Auto Group, we’ve spent over 30 years building a reputation rooted in exceptional customer experiences and a people-first culture. We believe our employees are the driving force behind our success, which is why we invest in their growth, recognize their achievements, and promote from within. With a portfolio of 12 prestigious brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Kia, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus—across Georgia, South Carolina, North Carolina, and Florida, we offer an exciting, fast-paced environment with unlimited earning potential and career advancement opportunities.

What You’ll Get

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental and vision insurance
• Paid vacation, holidays, and PTO
• Career growth opportunities within a multi-state organization
• Employee discounts on products and services
• Family-owned, people-first culture
• Long-term career stability

What You’ll Do

As a Service Advisor, you are the face of the service department—responsible for creating a seamless, high-quality experience for every customer.

• Greet customers promptly and professionally, setting the tone for an exceptional service experience
• Listen carefully to customer concerns and accurately document vehicle issues
• Serve as the primary point of contact from vehicle drop-off through delivery
• Clearly communicate recommended services, timelines, and costs
• Build trust and long-term relationships through transparency and follow-up
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Maximize service drive opportunities while maintaining integrity and customer satisfaction
• Keep customers informed throughout the repair process
• Maintain high Customer Satisfaction Index (CSI) scores
• Assist with warranty claims and ensure compliance with manufacturer standards

What We’re Looking For

• Customer-first mindset with a passion for delivering exceptional service
• Strong communication and relationship-building skills
• Ability to multi-task and thrive in a fast-paced environment
• Sales-driven with a proven ability to recommend services confidently and ethically
• Organized, detail-oriented, and dependable
• Previous automotive service advisor experience preferred (but not required)
• Professional appearance and demeanor
• Valid driver’s license with a clean driving record

Why Krause Auto Group?

This is more than a job—it’s a career. Whether you’re experienced or looking to grow into the role, we provide the tools, training, and support to help you succeed and advance within our organization.