KIA SERVICE ADVISOR

About the role

As a KIA Service Advisor at Hyman Brothers Auto Group, you will be the primary point of contact for our KIA customers in Midlothian, VA. You will play a critical role in delivering an exceptional service experience by understanding customer needs, communicating effectively with the service team, and ensuring timely and accurate service delivery. Your expertise and customer-focused approach will help maintain strong relationships and contribute to the overall success of our dealership.

Responsibilities

• Greet and assist customers promptly and professionally.
• Accurately document and assess customer service requests.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with the service technicians to ensure efficient workflow.
• Provide customers with updates on vehicle status throughout the service process.
• Manage all service paperwork and ensure accuracy in billing and record-keeping.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Maintain up-to-date knowledge of KIA vehicles, services, and promotions.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using dealership management software.
• A valid driver's license.
• Passion for delivering outstanding customer service.

Benefits

• Competitive compensation package.
• Opportunities for career growth and development within the Hyman Brothers Auto Group.
• A supportive and friendly work environment.
• Employee discounts on vehicle purchases and services.

About The Company

Hyman Brothers Auto Group is a reputable and customer-focused automotive dealership located in Midlothian, VA. We pride ourselves on delivering exceptional service and quality vehicles to the communities we serve. Our commitment to excellence has established us as a trusted name in the automotive industry, and we strive to create a positive and rewarding workplace for our employees.