Service Advisor in Training

Responsibilities

• Oversight of service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

Benefits

Details on benefits are not specified in this posting.