Service Advisor

About the role

Join a team that values exceptional customer experiences and long-term relationships! As a Service Advisor, you are our customers' first point of contact in the service lane, playing a key role in their experience. You'll guide them through the repair process, ensuring transparency, efficiency, and top-tier customer care. From greeting vehicle owners to coordinating technician schedules and explaining service recommendations, you’ll be a knowledgeable and trusted advisor.

Why Join Suntrup Automotive Group?

At Suntrup Automotive Group, we believe happy employees make happy customers. We are committed to creating a supportive, rewarding work environment where team members can grow and succeed. We promise to continue delivering the exceptional service and value that our community has come to expect.

What We Offer

• Medical & Dental Insurance
• 401K Plan
• Paid Time Off & Vacation
• Growth Opportunities & Career Development
• Paid Training
• Employee Vehicle Purchase Plans
• Family-Owned & Operated Environment
• Long-Term Job Security
• Health & Wellness Programs
• Discounts on Products & Services

Key Responsibilities

• Oversee the service lane to ensure customers receive prompt, courteous, and effective service.
• Own the customer experience by going the extra mile to create a lasting, positive impression.
• Provide concierge-level support for customer inquiries, whether in-person or over the phone.
• Communicate repairs, costs, and timelines clearly and professionally.

Requirements

• At least one year as an automotive Service Advisor in the last 5 years.
• Strong communication and time management skills, customer-focused personality
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor
• Valid driver’s license with a clean record
• Willingness to undergo a pre-employment background check & drug screening