Service Manager in Training

Overview

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO—as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day.

Roles And Responsibilities

• Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions
• In partnership with the Store Manager, assists in evaluating knowledge, skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency
• Aids in overseeing and assigning daily work orders including time, tools, materials and equipment needed
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels
• Aids in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval
• Maintains high standards for store cleanliness, organization, and inventory management
• Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores
• Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager
• Meets flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands

Success Factors

• A strong belief in safety—Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• A strong work ethic with a commitment to results
• A strong team player with the ability to adapt to diverse team members
• The ability to perform in a fast-paced/high-volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• The ability to be organized, problem solve, and be solution oriented
• A self-motivated, goal-oriented, and driven individual to accomplish department goals
• A strong critical thinker with a high level of attention to detail
• A highly-customer-centric and master relationship builder
• A proficient user of Microsoft Office (Outlook, Teams, Etc.)
• A proficient user of Point of Sales systems (VAST) strongly preferred

Experience And Education

• 3+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required
• Previous experience supporting or mentoring technicians strongly preferred
• Strong technical acumen of automotive repair standards, tools, processes, etc.
• Valid Drivers’ License Required