Service Advisor (Holly)

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements

• Have a Customer Service Background.
• Customer Satisfaction and Quality Control Skills.
• Automotive Service experience helpful.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

Benefits

• Paid Training
• Flexible Work Schedule
• Benefits
• Exceptional Pay Plan!
• 401(k)
• A Professional and Respectful Work Environment
• Opportunity for advancement - lots of room to grow
• Family owned