Service Advisor

About the role

BMW of Bridgeport is part of the Mauro Motors Automotive Group, a family-owned and operated company with over 3 decades of experience in the sales and servicing of German luxury vehicles and quality pre-owned cars and trucks.

Mauro Motors' mission is to build a great company with great people who generate great results by following, maintaining, and protecting the Mauro Motors Core Values: striving to be excellent, winning, being persistent and consistent, understanding the value of reputation, being team-oriented, collaborating and communicating, and caring about our people.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer service and client satisfaction (minimum 3 years experience in automotive dealership or equivalent)
• Past experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Qualifications

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.