Service Advisor

About the role

TOP DOG Service Advisor Wanted at San Leandro Ford. We are seeking a few talented service advisors who can deliver exceptional results and are ready to be rewarded.

Requirements

• Be a top performer
• Have a winning attitude
• Be ready to show results

Duties

• Works with customer and technician to identify required maintenance
• Advises customers on necessary and recommended services
• Offers additional services and repairs to customers
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
• Other duties as assigned

Qualifications

• Previous experience in automotive or customer service industries
• Working knowledge of the mechanical operations of vehicles
• Excellent interpersonal, customer service, and organizational skills
• Valid Driver's License
• Intermediate skills in Microsoft Office products
• Working knowledge of the Dealership Management System and other web based applications utilized for operations

Desired Education

• High School Diploma

Desired Work Experience

• 2+ years experience as a Service Advisor with a dealership background

Pay

Hourly Pay + Commission possibly making $100K per year.

Schedule

Full Time