Service Advisor

About the role

At Valley Nissan, we take pride in delivering an exceptional guest experience and building a workplace where people can grow, succeed, and be rewarded for their performance. If you’re motivated, professional, and enjoy helping people, we want to talk to you.

Responsibilities

• Serve as the primary point of contact for service guests
• Greet guests and build long-term relationships through trust and communication
• Accurately write up repair orders and schedule service appointments
• Clearly explain recommended services, maintenance, and repair needs
• Provide timely updates on repair status and vehicle completion
• Coincide closely with technicians to ensure efficient workflow
• Prepare estimates and review invoices with guests
• Maintain accurate and detailed service records
• Deliver a high-quality guest experience from check-in to delivery

Requirements

• Strong communication and customer service skills
• Positive, professional attitude and appearance
• Ability to multitask in a fast-paced environment
• Strong organizational and computer skills
• Automotive service advisor experience preferred (not required)
• Automotive knowledge is a plus
• Spanish-speaking ability is a plus
• Valid driver’s license with a clean driving record

Qualifications

• Competitive pay with strong performance-based earning potential
• Health, dental, and vision insurance
• Paid vacation
• Ongoing training and manufacturer support
• Clear career advancement opportunities
• Supportive, team-driven environment
• Employee discounts on vehicles, parts, and service

Benefits

• Competitive pay with strong performance-based earning potential
• Health, dental, and vision insurance
• Paid vacation
• Ongoing training and manufacturer support
• Clear career advancement opportunities
• Supportive, team-driven environment
• Employee discounts on vehicles, parts, and service

Schedule

• Full-time, 5-day work week
• Sundays always off
• Saturdays required / preferred availability strongly desired