Service Advisor

Key Responsibilities

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
• Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
• Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
• Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
• Cook up warranty work and liaise with manufacturers for authorization as needed.
• Provide customers with detailed estimates for recommended services and repairs.
• Educate customers on the benefits of additional services, maintenance plans, or upgrades.
• Promote service specials and dealership programs to enhance customer value.
• Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
• Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.

Qualifications

• 1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer or phone.
• Frequent walking within the service department and lot to communicate with technicians and inspect units.
• Occasional standing for extended periods while assisting customers or reviewing units.
• Must be able to lift up to 15 pounds occasionally (e.g., files, small parts, office supplies).
• Able to work in an environment with moderate noise and exposure to outdoor conditions while moving between customer service areas and the service lot.