Service Advisor – High-Volume Automotive Dealership
About the role
Do you thrive in a fast-paced environment, enjoy solving problems, and take ownership of the customer experience? We're looking for a Service Advisor who can confidently manage customer relationships, coordinate repairs, communicate with technicians, and keep operations moving in a high-volume service environment. Whether you're an experienced Service Advisor or a customer-focused professional from hospitality, retail, logistics, or other fast-paced service industries, we're looking for individuals who excel under pressure and take pride in delivering exceptional service.
Why Advisors Join Our Team
- 150+ vehicles serviced daily creates strong earning opportunities
- Established customer base and consistent service traffic
- Your performance directly impacts your earning potential
- Ongoing training and professional development
- Supportive leadership team and collaborative culture
- Modern service operation focused on customer satisfaction
What You'll Do
As a Service Advisor, you'll be the primary point of contact for customers bringing their vehicles in for maintenance and repair. You'll guide customers through the service process from vehicle drop-off to delivery while ensuring an exceptional customer experience. Responsibilities include:
- Lead the customer experience from vehicle drop-off through vehicle delivery
- Listen to customer concerns and identify appropriate repair solutions
- Build trust through professional, clear, and confident communication
- Present repair recommendations, estimates, and maintenance needs
- Cook up with technicians to ensure accurate diagnostics and efficient workflow
- Manage multiple repair orders and customer updates simultaneously
- Handle unexpected issues, delays, and customer concerns professionally
- Help maintain workflow and efficiency in a high-volume service department
- Create and manage repair orders, estimates, and final invoices
- Aid customers with warranty-related questions and claims
- Maintain strong communication with technicians, parts personnel, and management
A Day in the Life
Your day begins by reviewing appointments and preparing for a busy service drive. Once the doors open, the pace accelerates quickly. Customers arrive throughout the day, technicians need updates, phones are ringing, repair priorities shift, and new challenges emerge regularly. At any given time, you may be:
- Greeting a customer with a warning light or drivability concern
- Reviewing technician findings and repair recommendations
- Contacting customers with updates and estimates
- Explaining repairs, pricing, and maintenance needs
- Cooking up with parts availability and completion timelines
- Managing multiple repair orders at various stages of completion
- Resolving unexpected issues while maintaining a positive customer experience
Qualifications
- Ability to stay composed and effective in a high-volume, constantly changing environment
- 1-2+ years of Service Advisor experience preferred
- Automotive knowledge is strongly preferred. Candidates without automotive experience must demonstrate the ability to quickly learn technical information and apply it in a customer-facing environment.
- Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
- Proven customer service experience in a fast-paced, customer-focused environment
- Strong communication and relationship-building skills
- Excellent organizational and multitasking abilities
- Problem-solving mindset with a strong sense of ownership and accountability
- Ability to adapt quickly and remain composed when priorities change
- Comfortable making decisions and managing multiple responsibilities simultaneously
- Computer proficiency
- Valid driver's license with a clean driving record
Compensation
Compensation is performance-based and commission-driven, with annual earnings typically ranging from $65,000-$150,000+. Top-performing advisors consistently exceed this range. Earnings are directly influenced by productivity, customer satisfaction, and sales performance. This position offers significant earning potential for motivated individuals who excel in a high-volume environment.
Schedule
Rotating schedule includes Saturdays and extended hours:
- Week 1: Monday-Friday: 6:30 AM - 4:00 PM Saturday: 7:30 AM - 3:00 PM
- Week 2: Monday-Friday: 6:30 AM - 4:30 PM
- Week 3: Monday-Friday: 6:30 AM - 5:00 PM
- Week 4: Monday-Friday: 6:30 AM - 6:00 PM