Automotive Dealership Service Advisor

Responsibilities

• Greet every customer that enters our facility with hospitality and respect.
• Track the status of your customers’ repair orders during the day keeping the customer updated.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Always maintain a positive attitude and team atmosphere.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and the customer.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle customers as needed.
• Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Requirements

• Minimum of 3 years’ experience in a service advisor role strongly preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
• Excellent verbal and math skills.