Automotive Service Advisor

About the role

The estimated salary for this position is $-$ based on experience and performance.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Ford experience preferred
• Bilingual/ Fluent in Spanish
• A very energetic personality
• A desire for a long-term career with a growing organization
• A personal and professional integrity
• Computer skills and willingness to learn new programs

Who We Are

We are Newton Motor Group. We don’t want to honk our own horn, but we are a privately-owned auto group that has received numerous awards from DealerRater, Automotive News, Tennessee's Top Workplaces, and JD Power!

We have dealerships in Alabama, Kentucky, and Tennessee that focus on providing a stress-free and enjoyable buying experience for customers seeking modern automotive solutions and maintenance services.

We do this by:

• Being family-oriented with a genuine and welcoming work environment
• Creating an inclusive and diverse culture of talented people
• Offering a variety of opportunities for financial success and career growth
• Investing in and supporting charitable causes as well as civic engagements in our communities

Newton Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.