Automotive Service Advisor

About the Role

Dennis Sneed Ford is seeking an experienced Automotive Service Advisor to join our Service Department. We are looking for a professional who takes pride in delivering exceptional customer service, building lasting customer relationships, and serving as the communication link between our customers and technicians. Our Service Advisors play a vital role in creating a positive ownership experience by combining strong customer service, mechanical aptitude, and effective communication to ensure every repair begins with a clear understanding of the customer's concerns and ends with exceptional service.

Customer Experience

• Welcome customers promptly and professionally.
• Listen carefully to customer concerns and ask thoughtful follow-up questions.
• Keep customers informed throughout the repair process.
• Explain completed repairs, maintenance recommendations, and available services.
• Deliver an exceptional customer experience from arrival through vehicle delivery.

Technical Knowledge

• Strong mechanical aptitude and understanding of automotive systems.
• Translate customer concerns into clear, detailed repair orders.
• Working knowledge of dealership service technology, manufacturer procedures, and diagnostic tools.
• Effectively communicate with technicians, the parts department, and customers throughout the repair process.
• Present maintenance recommendations and repair information in a professional, easy-to-understand manner.

Professional Skills

• Prioritize multiple repair orders while maintaining attention to detail.
• Demonstrate excellent organizational and time management skills.
• Build productive working relationships with customers, technicians, and fellow team members.
• Exercise sound judgment and professionalism in every customer interaction.
• Contribute to an efficient, team-oriented Service Department.

Requirements

• Previous Automotive Service Advisor experience in a dealership environment.
• Ford dealership experience strongly preferred.
• Strong mechanical aptitude and understanding of automotive service operations.
• Excellent communication, interpersonal, and customer service skills.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to successfully complete a pre-employment background check and drug screen.

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Discounts on Parts and Services
• Growth Opportunities
• Long-Term Career Stability
• Family-Owned and Operated
• Professional Team Environment

Schedule

Monday through Friday, 8-hour shift.

Work Location

In person.