Automotive Service Advisor

About the role

If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the Sales & Service Advisor role at Plaza Tire Service offers an opportunity to grow your career while making a real impact every day. As the primary point of contact for customers, you will help them understand their vehicle needs, recommend solutions, and ensure a smooth and professional service experience from start to finish. This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Pay

$17.00/Hr. to $19.00/Hr. + Commission.

Benefits

• Closed Sundays.
• Competitive Bi-Weekly Pay.
• Tuition Reimbursement.
• Paid Vacation and Sick Time.
• 6 Paid Holidays.
• Medical, Dental and Vision Insurance.
• Company-paid Life Insurance.
• 401(k) Retirement Savings Plan with Company Match.
• Discounted Services on Personal and Immediate Family Vehicles.
• Opportunity for Advancement.