Automotive Service Advisor

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements

• A High School Diploma or equivalent
• Accredited training in service advisor skills, customer satisfaction and quality control
• Automotive service advisor experience
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Willingness to submit to a background check
• CDK and Xtime experience a plus but not required

Benefits

• Superior industry pay
• Paid Training Program
• Immediate impact – quick on-boarding
• Major Medical
• 401 K
• Paid Vacation
• Opportunity to grow and advance!