Automotive Service Advisor
About the role
We are seeking a Service Advisor who aligns with our core values of respect, integrity, growth, humility, and teamwork. The ideal candidate will have a friendly and cooperative demeanor, be unselfish and approachable, motivated, patient, conscientious, relaxed, and cooperative.
Responsibilities
- Greet all customers promptly and professionally
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
- Provide customers with updates, estimates, and inspection results in a timely manner
- Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
- Review all completed work and recommendations and collect payments from customer
- Proefficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
- Provide excellent service and review the customer satisfaction survey to each customer
Requirements
Unselfish and approachable with a preference for exciting, fast-paced work
Motivated, patient, conscientious, relaxed and cooperative team worker
Accommodating and analytical, while producing highly precise and accurate work
Qualifications
Competitive compensation package and 401k with company match
Wellness Time Off, plus holidays, plus a Personal Purpose Day
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave
Stipend Year-end bonus program for ALL employees (Garff Giveback)
Employee discounts on vehicle purchase, parts, service and more!
Benefits
Stipend Year-end bonus program for ALL employees (Garff Giveback)
Employee discounts on vehicle purchase, parts, service and more!
Pay
Competitive compensation package
Schedule
Flexible schedule