Automotive Service Advisor

Customer Experience

Play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.

Responsibilities

• Greet customers promptly and professionally in the service drive
• Build strong customer relationships and create a positive service experience
• Serve as the main point of contact throughout the repair process
• Provide concierge-level support for customer questions and concerns
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards
• Oversee service orders and help manage workflow within the service drive
• Distribute repair orders efficiently between technicians
• Aid customers with vehicle maintenance recommendations, warranties, and repair information
• Help ensure technician productivity and daily labor sales goals are achieved
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
• Support warranty administration and service department processes

Leadership & Team Collaboration

• Reinforce dealership policies and maintain compliance with company standards
• Foster strong relationships with technicians, management, and manufacturer representatives
• Support a positive, team-oriented culture within the service department
• Participate in training and ongoing process improvement initiatives

Requirements

• Valid driver’s license with a clean driving record
• Previous automotive service advisor or dealership experience preferred

Qualifications

• Strong communication and customer service skills
• Organized, professional, and detail-oriented mindset
• Ability to multitask and perform well in a fast-paced environment
• Leadership ability and experience working with teams
• Positive attitude and self-motivated work ethic
• Proven ability to deliver strong customer satisfaction results
• Professional appearance and polished communication style
• Ability to work independently while collaborating with others effectively

Benefits

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.