Service Advisor, Commercial Tire & Fleet

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive and commercial truck repair, tire, and wheel needs of customers throughout the Michiana area since 1978. We are proud partners with Best One Tire and Bridgestone, Firestone dealers.

About the role

We are seeking qualified sales professionals for our Benton Harbor location who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for fleet customers. This position will ensure high levels of customer satisfaction and integrity while providing our customers with their maintenance needs.

Responsibilities

• Greet customers and ascertain customer needs/desires
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones using Best-One phone shop standards
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Operate the company’s point of sales systems
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Generate computer invoices
• Inventory materials and supplies
• Assist in maintaining grounds/store/customer area cleanliness
• Perform other duties as assigned

Requirements

• High school graduate or general education degree (GED)
• 1-2 years’ experience in commercial tire/repair industry preferred
• 2-4 years’ sales experience preferred
• Valid driver’s license; driving record must meet company’s insurance requirements
• Ongoing training is required per company’s standards
• Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner

Skills

• Accountability – Ability to accept responsibility and account for his/her actions
• Analytical Skills – Ability to use thinking and reasoning to solve a problem
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
• Friendly – Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness – Ability to identify and correct conditions that affect employee safety
• Team Builder – Ability to convince a group of people to work toward a goal
• Working under Pressure – Ability to complete assigned tasks under stressful situations

Physical Demands / Work Environment

• Lifting commercial truck tires or parts (40-80 lbs)
• Standing and sitting for extended periods of time
• Read ticket and perform work listed; write confirmation and recommendations
• Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season
• Vision (Near, distance, Color, Peripheral, Depth Perception)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)

Benefits

• Weekly pay
• Employee discounts
• Medical, dental, vision
• 401K/Match
• Group life insurance
• Company paid short term disability and life insurance
• Paid holidays off
• Paid time off
• Free and confidential employee assistance program
• Paid training
• Employee uniforms
• TIA training opportunities
• Company picnics/events
• Branded attire
• Opportunity for growth

Schedule

8:00 AM – 5:00 PM, Monday through Friday, with willingness to work overtime as needed.