Service Advisor-Automotive

About the role

Stew Hansen Hyundai, a Ken Garff Automotive Dealership, is seeking a Service Advisor who embodies the dealership's core values of respect, integrity, growth, humility, and teamwork.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customers
• Proefficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Requirements

Unselfish and approachable with a preference for exciting, fast-paced work

Motivated, patient, conscientious, relaxed and cooperative team worker

Accommodating and analytical, while producing highly precise and accurate work

Qualifications

Competitive compensation package and 401k with company match

Wellness Time Off, plus holidays, plus a Personal Purpose Day

Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance

Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend

Year-end bonus program for ALL employees (Garff Giveback)

Employee discounts on vehicle purchase, parts, service and more!

Benefits

Stew Hansen Hyundai offers a comprehensive benefits package including:

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• AD&D and Life Insurance
• EAP (Employee Assistance Program)
• Wellness Plan
• Mental Health Support
• Diabetes Management Program
• Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)

Schedule

Flexible schedule to accommodate the fast-paced nature of the automotive industry

Pay

Competitive compensation package