Service Advisor - Automotive
About the role
Crown Honda has an opportunity for an experienced Service Advisor. The position includes interacting daily with a range of people — customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers. A friendly and outgoing manner as well as excellent customer service skills are essential. One to three years of experience in this position is required. Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. The company consistently provides customers with the best value and customer service and prefers to promote from within; many managers rose through the ranks.
Responsibilities
- Meet predetermined service sales objectives
- Meet predetermined customer satisfaction score objectives (CSI)
- Schedule service appointments — obtain customer and vehicle data prior to arrival
- Greet customers in a timely, friendly manner and obtain vehicle information
- Write up / enter vehicle problems accurately and clearly on repair order (written/computer)
- May test drive vehicles
- Recommend additional necessary service
- Provide complete and accurate written cost estimate for labor/parts
- Maximize product knowledge
- Explain completed work to customer
- Implement and maintain quality control process
- Other duties as part of description and as per company/department needs
Qualifications
- Minimum one year of experience as an automotive service advisor
- Basic knowledge of automotive repairs
- Proficient on the computer
- Operate both standard and automatic vehicles
- Provide non-technical explanation of technical repairs to customers
- Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
- Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
- Friendly and outgoing manner
- Demonstrated customer service skills
- Strong work ethic
- Ability to work a predictable and consistent work schedule as determined by management and business needs; may regularly involve weekend days
- Strong attention to detail
- Must pass pre-employment background checks (reference checks, motor vehicle record checks, drug testing)
- Hold a current, valid driver license and have a clean driving record
- Must verify eligibility to work in the USA
Benefits
- Medical, dental and vision insurance
- Paid Time Off (PTO)
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- 401K with company match
- The stability of an established company
- Opportunity for growth and advancement
- Opportunities to serve your community
- A safe and environmentally conscious work environment
Company culture
At Crown Automotive, the culture is defined by an unwavering commitment to being "Employee Centric." The company prioritizes the well-being, growth, and happiness of every team member, understanding that employees are the driving force behind success. With a focus on transparency, collaboration, and respect, Crown fosters an environment where every individual feels valued, supported, and empowered to thrive.