Service Advisor Assistant

Responsibilities

• Outstanding customer service!
• Build trust and respect with customers, listen and repeat back
• Use active listening to engage and understand their vehicle issues and concerns
• Create repair orders and clearly communicate vehicle needs to service technicians
• Communicate vehicle diagnoses and maintenance needs to customers and ability to advise and sell needed work
• Follow up, keeping customer updated on their vehicles throughout the repair process
• Interact with customers, vendors, and technicians in a professional manner at all times
• Maintain a clean, safe, and professional Service Lane and Lounge
• Answer phones promptly throughout the day
• Be helpful & accommodating (scheduling and transportation)
• Prominently display current promotions
• Greet customers promptly and enthusiastically at their vehicle

Qualifications

• Experience advising automotive service customers and developing relationships with new and existing customers required.
• Dealertrack experience very helpful.

Benefits

• Medical & Dental Insurance
• Voluntary Vision Insurance
• Company Paid Life Insurance
• Paid Vacation and Holiday
• 401(k) with Matching (after 1 year of employment)
• Employee Assistance Program
• Professional Development Assistance
• Employee Discount
• Referral Program