Service Admin/Service Advisor

Responsibilities

• Greet and communicate with customers to schedule service appointments and review repair needs.
• Check in customer equipment upon arrival and document details accurately.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
• Communicate with customers regarding service status, cost estimates, and final invoices, including collection of payment for services rendered.
• Work with technicians to accurately quote service work and ensure timely completion.
• Maintain service department records, files, and information libraries (bulletins, manuals, etc.).
• Update customer profiles with equipment details, hours, and other information from work orders.
• Aid in controlling department expenses.
• Schedule and coordinate internal and external technician training.
• Coordinate customer clinics, field days, and related promotional events.
• Promote additional services and products to support customer needs.
• Deliver excellent customer service to build long-term relationships and drive repeat business.

Qualifications

• Strong customer service focus with excellent oral and written communication skills.
• Highly organized, detail-oriented, and motivated with the ability to multi-task in a fast-paced environment.
• Basic mechanical knowledge to communicate intelligently with customers about the repair process.
• Computer proficiency, including Microsoft Word, Excel, and service management systems.
• High integrity, reliability, and professionalism; strong team player with flexibility to adapt to changing priorities.
• Able to work a varying work schedule/shift and be flexible.
• Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.

Preferred Experience

• Excellent time management skills to manage work orders in a high-volume shop.
• Communicating with customers and providing excellent customer service.
• Previous experience as a Service Advisor or in a customer-facing service role.

Compensation and Benefits

Compensation is competitive and based on skill level, proven experience, and knowledge. The salary range is USD $28.00 - USD $34.00 /Hr.

The company offers a comprehensive benefits package including:

• Profit Sharing Bonus Program
• 401(K) with 4% Company Match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off, Sick Time & Company Holidays
• Tuition Reimbursement & Apprenticeship Sponsorship
• Techician Incentive Program
• Employee Assistance Program (EAP)
• Boot Voucher & Technician Tool Account
• Company Vehicle (for qualifying roles)
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement Opportunities