Service Advisor

What We Offer

• Paid Time Off (PTO) & Vacation
• Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Career Advancement Opportunities

What You’ll Do

• Customer Experience & Communication
• - Deliver a warm, professional, concierge-level greeting to every client
• - Actively listen to customer concerns and clearly explain service recommendations
• - Maintain consistent communication regarding repair status, timelines, and additional needs
• - Build long-term customer relationships to encourage loyalty and repeat business
• Service & Repair Coordination
• - Accurately write repair orders reflecting customer concerns and technician findings
• - Collaborate with technicians and parts departments to ensure efficient workflow
• - Prepare detailed and accurate estimates for repairs and maintenance
• - Review completed work with customers and explain findings clearly and confidently
• Sales & Performance
• - Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• - Achieve service sales goals while maintaining honesty, transparency, and trust
• - Promote dealership programs, warranties, and service packages

Qualifications

• Previous Automotive Service Advisor experience required
• Strong knowledge of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional appearance and demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record