Service Account Manager

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings. In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings.

You will bring your passion for solving problems, creating customer value, and building relationships to make an impact. The work prioritizes engaging with customers; when not directly interacting with customers, you will collaborate with colleagues in your office.

Responsibilities

• Effectively target and identify opportunities.
• Facilitate discovery and qualify opportunities early in the buying and selling process.
• Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.
• Act as a facilitator to help the customer buy, including developing the business case, financial proforma, and validating business outcomes.
• Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.
• Consultative Selling: Form trusting relationships with clients, allowing them to communicate their requirements and desires, then offer solutions that provide value and meet their needs. Seek out development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.
• Conflict Management: Navigate challenging situations and conversations with customers in a way that builds trust in the relationship. Adapt to market changes, like new competitors and changes in client needs, without compromising the quality of service provided.
• Initiative: Seek out targets for new business leads and opportunities within current clients to grow accounts and increase value.
• Planning: Schedule sales calls, manage business activities, and allocate capacity to achieve short and long-term sales targets.
• Prioritization: Prioritize workload and resources, such as allocating resources to customers based on their point in the sales cycle. Manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
• Problem Solving: Solve problems creatively, develop persuasive business cases, and validate business outcomes to create a win-win for customers and the organization. This includes troubleshooting product or service challenges, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client's need.
• Team Selling: Work with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.

Requirements

• 4+ years of demonstrated experience or a bachelor’s degree.
• 3+ years of solution sales experience with a track record of achieving and exceeding sales targets.
• HVAC or similar technical sales industry experience required.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Demonstrated ability to generate and qualify leads, facilitate customer conversations with business-level insights to establish value and create demand, close new business, and grow existing account relationships.
• Strong financial and business acumen and self-starter mindset.
• Available for local travel.
• Valid driver’s license in state with no major or frequent traffic violations, including but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Pay

This role offers a base salary for the first 6 months, transitioning into a base/commission structure afterward. Annual base salary range: $91,326.66 - $131,739.99. Compensation depends on seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs, along with tuition assistance and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. This role is designated as safety-sensitive, which may require passing additional drug screening.