Account Manager

Responsibilities

• Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization
• Network within Monument Consulting Account Management and other departments
• Identify resourcing needs and determine sourcing strategy
• Provide guidance around worker classification
• Plan and run HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description
• Proactively fulfill requisition management and hold individuals responsible for moving candidates through the process and selection for hire
• Determine which candidates are most qualified to the requirement to shortlist to the hiring manager
• Monitor and improve daily service and delivery by identifying and implementing system and process efficiencies
• Ensure compliance with client procurement policies, guidelines, and processes
• Conduct client and vendor training on program requirements/processes
• Manage and hold suppliers accountable to ensure compliance with client procurement policies, guidelines, and processes
• Manage work and deliverables in compliance with program Service Level Agreements (SLAs)
• Participate in delivering client EBR’s including but not limited to analyzing data, making recommendations, and outlining deliverables to meet desired outcome
• Train HMs and Suppliers on program utilization and policies
• Manage and hold suppliers accountable to ensure compliance with client procurement policies, guidelines, and processes
• Conduct/Participate in Supplier Scorecard Sessions
• Contribute to vendor rationalization strategies
• Lead/consult worker audits and remediation with vendors
• Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines

Qualifications

• 3+ years Staffing Experience
• Prioritize, plan, and delegate effectively
• Strong communication, facilitation, relationship management, relationship building, and interpersonal skills
• Strong analytical and problem-solving skills and a firm grasp of the strategic implications of key industry trends and developments
• Strong sense of urgency and the ability to “think on your feet”
• Advanced experience with Microsoft Excel
• Excellent Customer Service