Server/Supervisor at Seis Downtown

About the role

Supervisors work full-time, balancing serving shifts with shifts as the Manager on Duty. This role is designed for individuals in development for future full-time assistant manager positions at Seis Kitchen, a growing local business with three fast-casual dining restaurants. We prioritize a positive work environment, exceptional service, and career growth from within.

We offer free meals and discounts daily and emphasize work-life balance, closing for major holidays such as Easter, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.

Responsibilities

• Greet and welcome guests in a friendly and efficient manner, ensuring a positive dining experience.
• Take and accurately input customer orders using the restaurant's POS system.
• Ensure timely and accurate delivery of food to tables in a fast-paced environment.
• Provide exceptional customer service by addressing inquiries, dietary restrictions, or special requests.
• Monitor and maintain cleanliness of tables, chairs, and dining area, promptly clearing used dishes and utensils.
• Collaborate with kitchen and support staff to coordinate orders and minimize wait times.
• Handle cash and electronic transactions accurately, processing payments and returning change efficiently.
• Actively contribute to a team-oriented atmosphere, supporting colleagues during busy periods.
• Oversee daily restaurant operations, ensuring smooth service and adherence to standards.
• Assume the role of manager on duty during assigned shifts, managing staff and making decisions.
• Conduct pre-shift briefings to communicate menu updates, promotions, and operational expectations.
• Provide guidance and support to serving staff, fostering a positive and collaborative work environment.
• Assist in training and developing new and existing team members, enhancing service skills and product knowledge.
• Monitor and enforce sanitation and safety standards for a clean and hygienic environment.
• Handle customer concerns promptly and professionally, resolving issues to guest satisfaction.
• Collaborate with the management team to implement and reinforce operational policies and procedures.
• Act as a role model for exceptional customer service and efficiency, setting high standards for the team.

Requirements

• Previous experience in a supervisory or leadership role within the restaurant industry.
• Strong organizational and multitasking abilities to manage serving and managerial responsibilities.
• Excellent communication and interpersonal skills to lead and motivate a diverse team.
• Ability to make informed decisions and solve problems effectively in a fast-paced environment.
• Willingness to work a flexible schedule, including evenings and weekends.
• Commitment to personal and team development, with a goal of advancing to an assistant manager position.
• Ability to stand and walk for extended periods.
• Capable of lifting and carrying trays of food and beverages, up to 50 pounds.
• Manual dexterity for handling administrative tasks, managing paperwork, and operating the POS system.
• Stamina to navigate between responsibilities while maintaining high energy and focus.
• Flexibility to address physical demands, including bending, stooping, and reaching.

Benefits

• Free meals and discounts every day.
• Closed on major holidays for work-life balance.