Server Lab Technician

About the role

The Server Lab Technician Assistant II - Lab Support role is part of UST's platform bring-up and debug team in Santa Clara. The position involves hands-on hardware assembly, system bring-up, firmware and OS configuration, and deep debug across hardware and software platforms. You will work closely with cross-functional engineering teams to resolve issues, analyze root causes, and ensure robust platform readiness in a fast-paced lab environment.

Responsibilities

• Assemble, configure, and test server hardware platforms for bring-up.
• Install and configure operating systems (Linux, Windows, VMware) and drivers.
• Perform BIOS, CPLD, FW, VR, and BMC installation/flashing, including chipset driver updates.
• Connect systems to network environments using DHCP/Static IP configurations.
• Receive and investigate hardware/software issues reported by engineering teams.
• Develop and implement debug tools and procedures to accelerate issue resolution.
• Perform root cause analysis of hardware/software failures and document findings.
• Work with engineers across firmware, hardware, and systems teams to debug and resolve platform issues.
• Maintain detailed documentation of hardware/software configurations, debug activities, and results.
• Train and mentor new engineers on debug procedures, tools, and platform setup.
• Support customers by troubleshooting and resolving platform-level issues.
• Stay current on emerging hardware, firmware, and software technologies.

Qualifications

• Strong understanding of computer architecture, operating systems, and firmware.
• Hands-on experience with Linux, Windows, and VMware OS installation and driver configuration.
• Proficiency in firmware/BIOS/BMC flashing and debug workflows.
• Experience with debugging tools, triage techniques, and system validation practices.
• Excellent analytical, problem-solving, and root cause analysis skills.
• Ability to work independently in high-pressure environments while collaborating effectively with cross-functional teams.
• Strong communication skills and proven ability to quickly learn new technologies.

What You Need

• Bachelor degree in Electrical Engineering, Computer Engineering, or equivalent experience.
• 5+ years of experience in Data Center Server lab technician/validation & Debug.
• Familiarity with hardware assembling, racking & stacking.

Benefits

• Paid vacation, sick leave, and holidays.
• 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance.
• Short- and long-term disability benefits.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).

Pay

$38,000 - $57,000 annually.

Schedule

Full-time, 18/7 support model, which may require working in different shifts and weekends (40 Hrs. / week).