Server Lab Technician / Engineer

About the role

The Server Lab Technician / Engineer Assistant II plays a crucial role in the platform bring-up and debug team in Santa Clara. Their responsibilities include hands-on hardware assembly, system bring-up, firmware and OS configuration, and deep debug across hardware and software platforms.

Responsibilities

• Assemble, configure, and test server hardware platforms for bring-up.
• Install and configure operating systems (Linux, Windows, VMware) and drivers.
• Perform BIOS, CPLD, FW, VR, and BMC installation/flashing, including chipset driver updates.
• Connect systems to network environments using DHCP/Static IP configurations.
• Receive and investigate hardware/software issues reported by engineering teams.
• Develop and implement debug tools and procedures to accelerate issue resolution.
• Perform root cause analysis of hardware/software failures and document findings.
• Work with engineers across firmware, hardware, and systems teams to debug and resolve platform issues.

Requirements

• Strong understanding of computer architecture, operating systems, and firmware.
• Hands-on experience with Linux, Windows, and VMware OS installation and driver configuration.
• Proficiency in firmware/BIOS/BMC flashing and debug workflows.
• Experience with debugging tools, triage techniques, and system validation practices.
• Excellent analytical, problem-solving, and root cause analysis skills.
• Ability to work independently in high-pressure environments while collaborating effectively with cross-functional teams.
• Strong communication skills and proven ability to quickly learn new technologies.

Qualifications

• Bachelor’s degree in electrical engineering, Computer Engineering, or related field.
• 5+ years of experience in Data Center Server lab technician/validation & Debug.
• Familiarity with hardware assembling, racking & stacking.

Skills

• Lab operations
• Server lab technician
• Hardware assembly
• System bring-up
• Firmware
• Operating systems (Linux, Windows, VMware)

Pay

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Schedule

This position requires a 18/7 support model, which may require working in different shifts and weekends (40 Hrs / week).