Server - Fine Dining (Part Time)

Essential Functions

• Create an atmosphere that induces guests to choose Hard Rock Casino Rockford for gaming entertainment.
• Build and retain guest relations and act as a mentor to team members to provide superior guest service.
• Greet each guest and provide superior guest service at all company Food and Beverage operations.
• Maintain a pleasant and courteous attitude.
• Complete all opening and closing duties.
• Aid bussers in setting tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Present menu to guests, suggest courses, appropriate drinks, and answer questions regarding food preparation.
• Offer drinks and take food and beverage orders.
• Have basic knowledge of all house and call liquor.
• Serve meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Total bill, present check, collect settlement, and take payment to cashier.
• Aid bussers in clearing tables and dirty dishes, glasses, and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward’s station.
• Stock server stations with all necessary items.
• Aid bussers in maintaining the general cleanliness of all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supply guest tables, venue areas, and waitress stations, including backup glasses, silverware, and dishes.
• Adhere to sanitation standards as outlined by State Law and company.
• Maximize profit and guest satisfaction through effective cost controls.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.

Additional Requirements

• Must obtain and maintain all licenses/certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Knowledge and Abilities

• High School diploma or G.E.D. equivalency preferred.
• Table service procedures and table etiquette.
• Valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.