Restaurant Server (Fine Dining) - Part Time

About the role

At Angel of the Winds, the World's Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner based on Whiskey Prime service standards and AAA 4-Diamond expectations.
• Recognizes and acknowledges guests promptly upon seating and follows established service procedures consistently without deviation unless directed by management.
• Communicates menu offerings in detail, including descriptions, preparation methods, and key features of dishes.
• Possesses strong knowledge of the wine and whiskey program and confidently makes recommendations based on guest preferences.
• Learns and recommends wines from the extensive wine list and whiskeys from the curated whiskey selection.
• Takes food and beverage orders accurately and efficiently, demonstrating strong knowledge of seat numbers and table service standards without auctioning food.
• Serves and refills alcoholic and non-alcoholic beverages while maintaining awareness of responsible alcohol service guidelines.
• Maintains ongoing knowledge of menu changes, wine offerings, whiskey selections, and featured specials.
• Delivers food confidently and correctly to the guest who ordered it without auctioning items.
• Maintains awareness of guest perception at all times and actively contributes to a polished, elevated dining experience.
• Pre-busses and assists with cleaning and resetting tables in a timely and unobtrusive manner, to maintain a pristine dining room appearance.
• Provides alcohol service within the guidelines set forth by the MAST training program, including responsibly managing guest consumption and involving management when necessary.
• Ensures all workstations are stocked, organized, clean, and sanitary at all times.
• Completes all side work in a timely and satisfactory manner as part of maintaining guest experience standards.
• Collects payment from guests and returns change accurately and efficiently.
• Operates, balances, and reconciles cash tills and Point of Sale (POS) systems as trained, reporting discrepancies to management.
• Maintains strict adherence to high-standard dress code and impeccable personal hygiene expectations.
• Works days, nights, weekends, special events, and holidays as needed.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Prior upscale or fine dining experience required.
• Vast wine and whiskey knowledge required.
• Must be at least 21 years of age.
• Six months to one year related work experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 13 Servers Permit.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Requires repetitive movement daily with sedentary work, occasional bending and crouching.
• There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis.
• This is a 24 hour, 7 days a week work operation.

This response is AI-generated, for reference only.