Server

Hornblower Group is a global leader in experience and transportation, with a 100-year history spanning water- and land-based experiences, ferry services, and vessel maintenance. City Experiences, its premier division, offers dining and sightseeing cruises, walking tours, and food tours under the City Cruises, Walks, and Devour brands. City Ferry operates high-speed passenger and vehicle ferries in the U.S., including NYC Ferry and Puerto Rico Ferry. Subsidiaries include Hornblower Marine, Seaward Services, and Anchor Operating System, which provides reservation and ticketing services. The company serves over 20 million guests annually across 10+ countries and 50+ U.S. cities, with headquarters in Orlando, Florida, and offices in San Francisco, Boston, Chicago, London, New York, Dublin, and Ontario.

About the role

The successful Server delivers exceptional hospitality while serving food and beverages, ensuring guest and coworker satisfaction, and maintaining safety and knowledge of the vessel and skyline.

Responsibilities

• Provide exceptional hospitality to guests and coworkers following the RESPECT service system.
• Greet guests and serve food and beverages in a timely manner.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain cleanliness and safety of all common areas and service stations.
• Participate in the guest experience by contributing to celebrations and entertainment.
• Set up and break down dining rooms and service stations, including moving furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide guests with information on menu items, service order, entertainment options, cruise route, and points of interest.
• Begin work at the scheduled time and maintain uniform and personal grooming per appearance standards.
• Assist with greeting and seating guests upon arrival.
• Perform additional job duties as assigned.

Requirements

• High school diploma or equivalent required.
• One (1) year of experience in a high-volume restaurant preferred.
• Able to work extended periods without sitting.
• Required to lift furniture and heavy items (e.g., dishes) up and down stairs.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Highly organized, detail-oriented, and able to meet deadlines.
• Ability to handle multiple tasks or projects simultaneously.
• Establish and maintain effective working relationships.
• Listen effectively, assess situations, identify relevant issues, and suggest solutions.
• Working knowledge of computer skills, including Microsoft Office Suite.
• Able to effectively convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Available to work nights, weekends, and all major holidays.

The RESPECT Service System embodies the company’s mission, vision, values, and operating principles, fostering a culture that drives its goal of becoming a global leader in experiences and transportation.