Server

About the role

To provide knowledgeable food and drinks recommendations to restaurant guests in a timely fashion and within specified guidelines.

Responsibilities

• To anticipate, understand and respond to all guest needs and requests in a timely and professional manner.
• To provide prompt, efficient, and gracious customer service to restaurant guests, including artfully and informatively describing menu items, taking and properly serving food and beverage orders; and opening, closing, and presenting guest checks.
• To satisfactorily perform, as directed, all routine opening and closing side duties including preparing dessert trays, folding napkins, and stocking and setting up kitchen for appropriate meal service.
• To assist in daily inventory counts of needed supplies and to promptly report any needs and deficiencies.
• To supervise and mentor Assistant Servers to ensure tables are properly set with clean silver and linens, and correct accessories, throughout shift.
• To assist Captain, as directed, in all aspects of service.
• To attend nightly pre-service meetings with Chef, in order to be completely familiar with the menu and special items, and to ensure smooth service throughout shift.
• To complete and pass periodic Server Information and Food Product Knowledge Tests.
• To inventory, polish, and organize silverware, as directed.
• To follow all specified procedures to correctly handle all credit card, and gift card transactions.
• To follow all policies and procedures of Temecula Creek Inn
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others.
• To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
• To attend all mandatory meetings, as directed.
• To perform other tasks, including cross-training, as directed.

Requirements

• High school diploma or equivalent required.
• High level of English fluency required.
• Must have at least one year experience in food service in a fine dining environment, including basic knowledge of food and wine service, correct table settings, and dining room etiquette.
• Hotel restaurant experience preferred, including working knowledge with Micros and P.O.S. systems.

Skills

• Detail oriented.
• Organized and efficient.
• Learns quickly.
• Safety-minded.
• High quality standards for production and service.
• Diplomatic and calm.
• Strong verbal communications skills.
• Courteous, friendly, and professional manner.
• Good team player.
• Customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Physical Demands

• Stands and walks short distances throughout shift.
• Constantly required to handle and move objects weighing up to 30 lbs. over short to moderate distances.
• Occasionally required to handle and move objects weighing up to 50 lbs. over short to moderate distances.
• Bends and stoops to perform routine cleaning and service tasks.
• Frequent use of stairs, daily.
• Must be able to work well under pressure.

Pay

$16.50 per hour