Server

About the Role

As an Applebee’s server, you will delight guests by exceeding expectations, serving food and beverages, and accommodating guests’ needs in a courteous and timely manner. You will follow Applebee’s Basic Service Steps and the Service Promise while fostering a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission, and Core Values.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat work environment.
• Familiarize guests with the menu and make appropriate suggestions when requested.
• Take guests' orders and input them correctly in the POS using the write, repeat, and review rule.
• Serve food and beverages using the Applebee’s TEAM delivery system.
• Pre-bus tables and sweep the surrounding area to keep it clean and comfortable.
• Collect payment from customers in a timely manner using the QR code or POS.
• Complete daily cleaning work tasks and maintain a clean and safe working environment.
• Anticipate guests' needs to facilitate an enjoyable dining experience.

Requirements

• Excellent customer service skills and the ability to exceed guests’ expectations.
• Ability to work efficiently in a fast-paced environment.
• Good attitude toward teamwork and a strong work ethic with a willingness to take initiative.
• Confident, outgoing demeanor.
• Flexibility to work a variable schedule, including evenings and weekends.
• Ability to be mobile for a minimum of 4 hours, bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Skills

• Ability to read and interpret documents such as contracts, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to solve practical problems and deal with variables in situations with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.

Physical and Mental Demands

• Frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle, or operate objects, and reach with hands and arms.
• Occasionally lift and/or move objects up to 30 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.
• Work in a team environment and handle a fast-paced setting.
• Flexibility and willingness to accept change.
• Ability to communicate with others, both verbally and in writing.

Work Environment

On occasion, you may need to travel in an automobile to other locations, either alone or accompanied by a co-worker.