SEO Account Director @ Masse

About the role

Masse is a 50-person SEO agency that has grown through word-of-mouth, focusing on Content at Scale and Manufacturing Consensus campaigns for ambitious tech companies in AI, robotics, and telehealth. We are seeking an Account Director to lead our most strategic client relationships.

Responsibilities

• Lead and own a portfolio of Masse's most significant client accounts
• Drive account retention and expansion, identifying opportunities to grow revenue within existing relationships
• Partner with our SEO Director to ensure strategy, delivery, and client communication are consistently aligned
• Report on Client Profitability, Client Performance, Operational KPIs on a monthly basis
• Lead quarterly Business Review Board (QBR) meetings and senior-level client meetings
• Line manage and mentor Account Managers, building capability and consistency across the client services team
• Work with leadership on commercial planning, onboarding standards, and account health frameworks
• Contribute to pitches and new business proposals where senior client-facing experience is needed
• Identify systemic account risks early and put in place plans to address them

Requirements

• Experience and track record in managing SEO accounts
• Strong client-facing skills: understanding client needs, maintaining relationships, building partnerships, and managing risks and issues
• Commercial acumen: reporting on retention, client profitability, lifetime value, and growth, identifying new opportunities to sell additional services
• Strategic Leadership: Defining and selling multi-channel SEO roadmaps aligned to budgets, audiences, and KPIs
• Innovation Mindset: Proven track record of piloting AI-powered search solutions, schema/structured data implementation
• Managing large budgets and delivering high performance for B2B brands
• Communicate effectively at all levels, competent and keen presenter with strong Powerpoint skills
• Analytical yet operate strategically, with understanding of the 'big picture'
• A hands-on approach to operations: Plans, assigns, and directs work, time, material, people
• Strong attention to detail, proven track record of growing and retaining a portfolio of B2B accounts
• A natural leader who brings out the best in the people around them
• Calm, structured, and decisive under pressure — sets the tone for the team
• Experience with agency tooling, reporting, and project management workflows

Qualifications

• Experience in SEO account management
• Strong client-facing and partnership-building skills
• Commercial acumen and strategic thinking
• Experience with AI-powered search solutions and schema/structured data implementation
• Ability to manage large budgets and deliver high performance
• Effective communication and presentation skills
• Attention to detail and ability to manage multiple accounts
• Leadership and team-building abilities

Skills

• SEO account management
• Client relationship management
• Commercial analysis and strategy
• AI and structured data implementation
• Project management
• Communication and presentation skills
• Team leadership and development

Benefits

• Remote working
• Unlimited PTO
• Opportunity to shape an account management function
• Seat at the table as Masse scales
• A supportive and fun team culture

Pay

Senior salary, reflective of the level of accountability and experience required

Schedule

Monday-Friday, 9am-5pm ET (or PT, if preferred)