SEO Account Manager @ Masse

About the role

Masse is a 50-person SEO agency that has grown organically, focusing on Content at Scale and Manufacturing Consensus campaigns for tech companies in AI, robotics, and telehealth. We are seeking an SEO Account Manager to join our client-facing team.

Responsibilities

• Own a portfolio of client accounts, managing relationships, expectations, and communications day-to-day
• Run regular client calls and reporting sessions, translating campaign performance into clear business narratives
• Work alongside our SEO and content teams to brief, coordinate, and QA deliverables before they go to clients
• Identify upsell and expansion opportunities within your portfolio and flag them with the Account Director
• Maintain accurate records in our project management tools and ensure client timelines are tracked
• Escalate risks and flag account health issues proactively — no surprises
• Take the lead in onboarding new clients and getting them up to speed quickly

Requirements

• 2–4 years of account management experience, ideally within a digital agency or SEO/content environment
• Confident, clear communicator — in writing, on calls, and in person
• Organised and detail-oriented, able to manage multiple clients without dropping the ball
• Commercial awareness — you understand what clients care about and can connect delivery to outcomes
• Comfortable working in a fast-paced, growing agency where processes are still being shaped
• Familiarity with SEO concepts, content marketing, or performance reporting is a strong plus