Senior Wireless Sales Expert - Albuquerque, NM

About the role

At Consumer Cellular, we're redefining retail by focusing on building real relationships with our guests. As a Brand Ambassador, Relationship Builder, or Store Key Support, you'll play a crucial role in creating a welcoming environment and delivering exceptional customer service.

Responsibilities

• Create a welcoming and comfortable store environment
• Deliver exceptional customer service with professionalism, positivity, and strong sales behaviors
• Connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs
• Sell devices, plans, and services confidently, meeting or exceeding individual performance goals
• Operate a POS system with strong attention to transaction accuracy
• Support a smooth, professional store experience during your shift

Requirements

• High school diploma
• 1-2 years of retail keyholder experience in a consultative, customer-focused environment (preferred)
• Demonstrated ability to meet or exceed sales goals
• Experience operating a POS system with strong attention to transaction accuracy
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Flexible availability, including evenings and weekends
• Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Qualifications

• High school diploma is required
• 1-2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (Wireless sales experience preferred)
• Demonstrated ability to meet or exceed sales goals
• Experience operating a POS system with strong attention to transaction accuracy
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Flexible availability, including evenings and weekends
• Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Skills

• Customer service skills
• Active listening and problem-solving abilities
• Confidence in selling products and services
• Microsoft Office proficiency
• Flexibility with work schedules
• Physical stamina for various tasks

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

Pay & Benefits

The minimum salary for this position is $42,000 and the maximum is $47,250. Individual pay is based on skills, experience, and other relevant factors.

Contact Information

For additional questions about the selection process, contact the Consumer Cellular Talent Acquisition team at talentacquisition@consumercellular.com. For more information about Consumer Cellular, visit our website at ConsumerCellular.com.