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Jobs · Business Development · New Mexico

Wireless Retail Sales Specialist - Albuquerque, NM

Consumer Cellular, Inc. · Albuquerque, NM · 2 mo ago
On-siteBusiness Development$18–$18.75/hrFull-time

About the role

At Consumer Cellular, we're redefining retail! Join us as a Brand Ambassador or Relationship Builder to create a welcoming, comfortable store environment where every guest feels valued. You'll build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You'll guide interactions toward solutions that meet guest needs while supporting store performance goals.

Responsibilities

  • Create a welcoming, comfortable store environment where every guest feels valued.
  • Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
  • Guide interactions toward solutions that meet guest needs while supporting store performance goals.
  • Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
  • Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

  • A high school diploma.
  • Minimum 6 months of retail customer service experience (wireless sales experience preferred).
  • Demonstrated ability to meet or exceed sales goals.
  • Experience operating a POS system with strong attention to transaction accuracy.
  • Proficient with Microsoft Office (Word, Excel and PowerPoint).
  • Flexible availability, including evening and weekends.
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Qualifications

  • High school diploma required.
  • Minimum 6 months of retail customer service experience (Wireless sales experience preferred).
  • Demonstrated ability to meet or exceed sales goals.
  • Experience operating a POS system with strong attention to transaction accuracy.
  • Proficient with Microsoft Office (Word, Excel and PowerPoint).
  • Flexible availability, including evening and weekends.
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Skills

  • Customer service skills.
  • Ability to build meaningful connections.
  • Effective communication and interpersonal skills.
  • Ability to operate a POS system.
  • Proficiency with Microsoft Office.
  • Flexibility with scheduling.
  • Physical stamina and mobility.

Benefits

Consumer Cellular offers a comprehensive benefits package including:

  • Medical insurance (98% company-paid for full-time employee only coverage).
  • Dental and Vision insurance (100% company-paid for full-time employee only coverage).
  • 401(k) company match of 100% up to 6% of your pay.
  • Discounted Consumer Cellular wireless phone plan for employees.
  • Paid Time Off (PTO) available following a 30-day waiting period.
  • Flexible Spending Accounts (FSA) for health care and dependent care expenses.
  • Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
  • Long-Term Disability insurance (100% company-paid).
  • Employee Assistance Program (100% company-paid).
  • Education reimbursement.
  • Employee rewards program.

Pay

The wage for this position is between $18.00 - $18.75/hour, plus uncapped commission.

Schedule

This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

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