Wireless Retail Sales Specialist - Tucson, AZ

About the role

At Consumer Cellular, we're redefining retail! As part of our retail team, you'll create a welcoming, comfortable store environment where every guest feels valued. You'll bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers.

Responsibilities

• Create a welcoming, comfortable store environment where every guest feels valued.
• Become an expert in products and services, translating technology into simple, real-world conversations.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• A high school diploma.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

• Passport (if traveling internationally).
• Valid driver's license (if driving company vehicle).
• Ability to pass a pre-employment background check and drug screen.

Skills

• Customer service skills.
• Product knowledge.
• Communication skills.
• Problem-solving skills.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Benefits

Data (in accordance with the Equal Pay and Opportunities Act)
Minimum Salary: $36,750
Maximum Salary: $46,200

Contact Information

All official communication from Consumer Cellular will come from a talentacquisition@consumercellular.com email address or through our verified texting platform. We will never ask for personal and financial information during the recruiting process.