Senior Value & Adoption Advisor (Experimentation)

About the role

Optimizely empowers businesses to unlock their digital potential by reinventing how marketing and product teams create and optimize digital experiences. Serving over 10,000 clients, including H&M, PayPal, Zoom, and Toyota, Optimizely offers a fully SaaS, decoupled, and highly composable solution. This role sits within the customer success organization focused on driving adoption and value realization for the Experimentation platform.

Responsibilities

• Consult directly with strategic and at-risk accounts to assess experimentation maturity and identify opportunities to increase adoption.
• Lead structured maturity assessments using product data and best practices to build prioritized success plans.
• Provide strategic guidance on program development and AI capabilities while collaborating with internal teams to drive retention outcomes.