Senior User Researcher

Overview

At Credit Genie, we build financial tools that improve people's lives — and research ensures we're solving the right problems. We're looking for a Senior User Researcher to lead how we understand our customers, their needs, and opportunities to improve. You'll own the full research lifecycle, from discovery to delivery, using a mix of qualitative and quantitative methods.

Requirements

• 5–8+ years of UX/User Research experience in product environments.
• Strong mixed-methods expertise (qualitative and quantitative).
• Proven ability to lead customer interviews and research initiatives end-to-end.
• Excellent study design, analytical thinking, and communication skills.
• Experience with common research and analytics tools.
• High ownership, strong judgment, and ability to operate in ambiguity.
• Bachelor's degree in a relevant field or equivalent experience.

Nice to Have

• Fintech or regulated industry experience.
• Experience with advanced research methods (e.g., segmentation, experimentation).
• Background in building or scaling research practices.

Benefits and Perks

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment.
• Up to $100 per month in fitness reimbursement or a complimentary full membership to LifeTime Fitness or Equinox.
• 401(k) with a 3.5% match and immediate vesting.
• Meal program available for both lunch and dinner.
• Pre-tax benefits, including a $1,000 HSA match.
• Life and accidental insurance.
• Flexible PTO.